Amerijet Announces Major Enhancements to MyCargo Customer Service

Amerijet Announces Major Enhancements to MyCargo Customer Service

DATE: 03/22/18

Amerijet Announces Major Enhancements to MyCargo Customer Service

In today’s digital world, customers are shown to prefer self-service over contacting a support agent. Miami-based all-cargo carrier Amerijet International, Inc. has responded to customer feedback with enhanced online services and a major redesign to its customer portal MyCargo.

Amerijet is a premier, all-cargo carrier offering dedicated freighter service between the U.S. and the CaribbeanMexico, Central and South America, and beyond.

Direct shippers and freight forwarders can get quotes, book and manage their freight online at MyCargo. From one-time to frequent shipments, Amerijet customers can manage all aspects of their shipments at MyCargo, accessed at the www.amerijet.com website. “MyCargo customers have more convenience and efficiency when making shipping decisions  with our complete e-booking functionality for most commodity classes. They can manage their freight all in one place at their MyCargo dashboard,” said Christine Richard, Director of Marketing at Amerijet International.

Whether you are shipping personal items or commercial cargo by air, ground or sea, Richard  encourages direct shippers to sign up for their free MyCargo account.  “After setting up a secure MyCargo account, shippers will have all their account and shipment information available at their fingertips on their dashboard view. They can manage all their business with Amerijet in a way that is really customized to their business,” Richard said. This means that perishable shippers, for example, can apply perishable rates to their shipment for accurate quotes.

Customized solutions at the MyCargo portal

While quotes at the Amerijet website are always available, MyCargo account customers can print or email their quotes which are archived in the system. Shippers can select all their service parameters such as airport-to-airport, door-to-door or Expedited service and see price breakdowns. “Customers will also see an itemization of accessorial charges when shipments are subject to additional fees such as fuel surcharges, or hazmat fees in the case of dangerous goods shipments,” Richard said.

Functionality at the MyCargo portal includes:

 

When shipping commodities such as hazmat or live animals that require additional documentation and coordination than standard commodities, shippers will be put in touch with an Amerijet representative. Responsive customer service is always available through MyCargo and contact buttons at the website.

“When a customer is signed into MyCargo, navigation is seamless between the Amerijet website and their account information in MyCargo so they have access to all the resources at the regular website,” Richard said.

Advanced features of the MyCargo portal for commercial shippers include:

“Amerijet has responded to customer input from users of our prior interface to make MyCargo truly a self-service center where ownership is with the customer. We continue to receive great feedback on the new MyCargo. Customers using the service are encouraged to give us further suggestions,” Richard concluded.

For more information about setting up your MyCargo account, please visit the FAQ : Learn/How-to-setup-MyCargo. Create your MyCargo account here. To speak with a customer service representative about your shipping needs to or from the CaribbeanMexico, Central and South America and beyond, call toll-free in the United States: 1-800-927-6059.

Recent Posts



Recent Tweets

We've redesigned MyCargo!
Create an account and check out all new features!

Latest News Articles

Air Freight: Air Cargo Shipping from and to Jamaica

Air Freight: Air Cargo Shipping from and to Jamaica

02 Mar 2023

Jamaica is an island nation located in the West Indies in the Caribbean. The country takes its name from an Arawak word, Xaymaca, meaning Land of Wood and Water. Jamaica is just that, a lush landscape home to a brisk tourism trade. However, Jamaica is much more than tourism and Amerijet would know because they’ve […]

Read More
Amerijet hosts its 2023 Better Together Global Conference 

Amerijet hosts its 2023 Better Together Global Conference 

22 Feb 2023

Amerijet International Airlines hosted its first post-covid Global Conference in Miami, FL, on February 7 and 8, 2023. The “Better Together” conference theme reinforced Amerijet’s global vision and working together as a unified and focused team. The conference centered around networking and driving creative solutions to provide value to Amerijet’s customers, promoting transparency, developing process […]

Read More
Cargo Shipping to Trinidad

Cargo Shipping to Trinidad

11 Jan 2023

Glittering like a jewel deep in the Caribbean, Trinidad and Tobago is a nation overflowing with diverse life, culture, industry, and a demand for air cargo. Since 1990, Amerijet has offered the archipelago a gateway to the world, and to the global economy. With a unique connection to Houston for oilfield supplies, and to Suriname […]

Read More